All materials published on the websites of the company Protean s.r.o. www.kliste.cz, with the exception of discussion posts, are protected by copyright law. The products and services listed on the websites, information about them and their depictions may be protected by additional rights of the persons concerned. Names and designations of products, services, companies and corporations may be registered trademarks of the respective owners. The company Protean s.r.o. bears no legal responsibility for the content of discussion posts.
I agree to the processing of the submitted sample for the purposes of the ordered analysis, its storage and possible use for research purposes. I agree to the processing of personal data in accordance with Act No. 101/2000 Coll. and the European Union GDPR Regulation. I undertake to pay the price for the performed analysis. The results of the examination are communicated after receipt of payment or confirmation of its execution. The examination order can be cancelled at any time before the commencement of the analysis, after which it becomes binding. If the order is cancelled after payment has been made, a handling fee of 200 CZK will be charged for refunding the payment, which will be deducted from the respective amount.
Copyright Any part of the company's websites may not be copied by electronic or mechanical means and made available to the public without the prior written consent of the copyright holder.
These terms and conditions apply to purchases in the online store https://kliste.cz. The conditions further specify the rights and obligations of the seller and the buyer.
Company name: Protean s.r.o.
Registered office: Pod Lesem 9, 373 16 Dobrá Voda u Českých Budějovic
Company ID (IČ): 28089421
Registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, File 16608.
Phone: +420 380 120 427
Email: info@kliste.cz
Contact address: Branch Dolní 2102/2, 370 04 České Budějovice
Business hours: Customer service - 8-12, 13-16 hours
The seller undertakes to respond to written or electronic correspondence from the buyer without delay, no later than within two working days.
Information about goods and prices provided by the seller is binding except in case of an obvious error. Prices are presented including all taxes (e.g. VAT) and fees, except for the costs of delivering the goods. Information about accepted payment methods is provided on the web portal http://kliste.cz. The seller does not charge any fees depending on the payment method, except for cash on delivery. Acceptance of an offer with an addition or deviation is not acceptance of the offer. Confirmation of the content of a contract concluded in a form other than written, which shows deviations from the actually agreed content of the contract, has no legal effect. Acceptance of unsolicited performance by the buyer does not mean acceptance of the offer. Photographs shown on the store's pages correspond to the sold goods or services (hereinafter referred to as "goods").
The seller shall deliver the goods to the buyer complete, no later than within 5 days from confirmation of the order, unless a different delivery period is stated for individual goods. If "in stock" is indicated for the goods, the seller will ship the goods no later than within two working days. The buyer is obliged to take over and pay for the goods. It is recommended that the buyer checks the goods as soon as possible upon receipt. Documents for the goods, in particular the tax document, confirmation and certificates, will be sent by the seller to the buyer together with the goods. If requested by the buyer, the seller will confirm in writing the scope and duration of his obligations from defective performance and how the buyer can exercise rights from them.
The buyer may withdraw from the contract within 30 days from receipt of the goods or the last part of the delivery, regardless of the method of receipt of the goods or payment. The stated period is intended for the buyer to become acquainted to a reasonable extent with the nature, properties and functionality of the goods. The buyer is entitled to withdraw from the contract at any time before delivery of the goods. The buyer shall send or deliver the withdrawal from the contract to the seller within the 30-day period. The buyer does not have to state the reason for which he withdraws from the contract. To facilitate communication, it is advisable to state in the withdrawal the date of purchase or the number of the contract/sales document, bank details and the chosen method of returning the goods. The seller is obliged to return to the buyer the amount fully corresponding to the price of the goods and the paid costs of its delivery within 14 days from withdrawal from the contract, in the same way as the payment was received from the buyer. If the seller offers several options within a certain method of delivery of goods, he is obliged to reimburse the buyer for the cheapest of them. No later than within the same period, the buyer is obliged to send or deliver the purchased goods to the seller. The goods should be returned to the seller (not cash on delivery) complete, preferably in the original packaging, must not show signs of wear or damage. The costs of returning the goods are borne by the buyer. If the buyer returns the goods in person at the seller's premises, the seller will return the above payments to the buyer within 7 days from withdrawal from the contract. If the returned goods are damaged due to a breach of the buyer's obligations, the seller is entitled to claim compensation for the reduction in the value of the goods against the buyer and set it off against the returned amount. Exceptions: The right to withdraw from the contract cannot be exercised for contracts for the supply of digital content, if it was not supplied on a tangible medium, or for contracts for the provision of services, in both cases provided that performance took place with the prior express consent of the buyer before the expiry of the period for withdrawal from the contract; further for contracts for the supply of services or goods (incl. alcoholic beverages), the price of which depends on fluctuations in the financial market independent of the seller's will; for contracts for the supply of goods modified according to the consumer's wishes or for his person and for contracts for goods that are subject to rapid deterioration, for goods that have been irreversibly mixed with other goods, or removed from a sealed package and for hygienic reasons cannot be returned; for the supply of sound or image recordings or computer programs, if the buyer has breached their original packaging; for the supply of newspapers, magazines or other periodicals; for contracts for accommodation, transport, catering or use of free time provided on a specified date or for contracts concluded on the basis of a public auction according to the law regulating public auctions.
Quality upon Receipt If the received goods have deficiencies (e.g. do not have the agreed or legitimately expected properties, are not suitable for the usual or agreed purpose, are not complete, do not correspond to its quantity, measure, weight, or quality does not correspond to other legal, contractual or even pre-contractual parameters), this constitutes defects of the goods for which the seller is responsible. The buyer may, at the latest within two years from receipt of the goods, assert a claim against the seller according to his request for free removal of the defect or for a reasonable discount from the price; if this is not disproportionate to the nature of the defect (in particular if the defect cannot be removed without undue delay), it is possible to assert a claim for delivery of a new item without defects or a new part without defects, if the defect concerns only this part. If repair or replacement of the goods is not possible, on the basis of withdrawal from the contract the buyer may demand a refund of the purchase price in full. During six months from receipt of the goods, it is presumed that the defect of the goods already existed at the time of receipt of the goods. The seller is not obliged to satisfy the buyer's claim if he proves that the buyer knew about the defect of the goods before receipt or caused it himself. For sold used goods, the seller is not responsible for defects corresponding to the degree of previous use or wear. For items sold at a lower price, the seller is not responsible for a defect for which the lower price was agreed. Instead of the right to exchange, the buyer has the right to a reasonable discount in these cases. Statutory Rights from Defects The seller is responsible for defects arising after receipt of the goods within the 24-month warranty period or within the usability period stated in the advertisement, on the packaging of the goods or in the attached instructions. Within this period, the buyer may file a complaint and according to his choice demand in case of a defect that constitutes a material breach of contract (regardless of whether it is a removable or irremovable defect): • removal of the defect by delivery of a new item without defect or delivery of the missing item; • free removal of the defect by repair; • a reasonable discount from the purchase price; or • refund of the purchase price on the basis of withdrawal from the contract. A material breach is such a breach of contract about which the breaching party already knew or must have known at the conclusion of the contract that the other party would not have concluded the contract if it had foreseen this breach. In the case of a defect that constitutes a non-material breach of contract (regardless of whether it is a removable or irremovable defect), the buyer has the right to removal of the defect or a reasonable discount from the purchase price. If a removable defect occurs repeatedly after repair (third complaint for the same defect or fourth for different defects) or the goods have a greater number of defects (at least three defects simultaneously), the buyer may assert the right to a discount from the purchase price, exchange of goods or withdraw from the contract. The seller is not responsible for defects arising as a result of normal wear and tear or failure to follow the instructions for use.
The buyer is obliged to file a complaint with the seller or a person designated for repair without undue delay from the discovery of the deficiency. If he does so in writing or electronically, he should state his contact details, description of the defect and the request for the method of handling the complaint. The buyer is obliged to inform the seller which right he has chosen when notifying the defect, or without undue delay after notifying the defect. A change of choice without the seller's consent is possible only if the buyer requested repair of a defect that turns out to be irremovable. If the buyer does not choose his right from a material breach of contract in time, he has the rights as in a non-material breach of contract. The buyer is obliged to prove the purchase of the goods (preferably with a proof of purchase). The period for handling the complaint runs from the handover/delivery of the goods to the seller or to the place designated for repair. The goods should be packed in a suitable packaging during transport so as not to be damaged, should be clean and complete. The seller is obliged to decide on the complaint without delay, no later than within three working days, or that professional assessment is needed for the decision. He will inform the buyer of the need for professional assessment within this period. The seller will handle the complaint, including removal of the defect, without undue delay, no later than within 14 days from its filing, unless agreed in writing with the buyer on a longer period. After the expiry of this period, the buyer has the same rights as if it were a material breach of contract. If the seller refuses to remove the defect of the item, the buyer may demand a reasonable discount from the price or withdraw from the contract. The warranty period is extended by the time from filing the complaint until its handling or until the time when the buyer was obliged to collect the item. If the goods or part thereof are exchanged, the seller's liability applies as if it were a purchase of new goods or part thereof. If it is not possible to track the status of complaint handling online, the seller undertakes to inform the buyer about the handling of the complaint according to his request by e-mail or via SMS. In the case of a justified complaint, the buyer is entitled to reimbursement of purposefully incurred costs.
The buyer agrees that the provided personal data will be processed and stored by the seller in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) for the purpose of fulfilling the subject of the contract. The buyer has the right to be informed what data about him the seller keeps, and is entitled to change this data or to express written disagreement with their processing. Supervision over the protection of personal data is exercised by the Office for Personal Data Protection. The seller undertakes not to provide the buyer's personal data to other third parties than the contractual carrier for the purpose of delivering the goods. The seller allows purchase without registration, whereby the data of unregistered buyers will be used exclusively for fulfilling the subject of the contract, not for marketing or commercial purposes. The seller is entitled to send the buyer his own commercial communications only if the buyer actively requests it, and only until the time when the buyer informs the seller that he wants to stop sending them. This communication can be made by the buyer to the electronic address obtained in connection with the performance of the contract, without incurring any costs.
Mutual disputes between the seller and the buyer are resolved by general courts. The buyer, who is a consumer, has the right under Act No. 634/1992 Coll., on Consumer Protection, as amended, to out-of-court resolution of a consumer dispute from a purchase contract or from a contract for the provision of services. The entity authorized to conduct out-of-court dispute resolution is the Czech Trade Inspection Authority. More detailed information is available on the website www.coi.cz. Out-of-court resolution of a consumer dispute is initiated exclusively on the proposal of the consumer, and only in the case that the dispute could not be resolved directly with the seller. The proposal can be submitted no later than within 1 year from the day when the consumer first exercised his right that is the subject of the dispute with the seller. In the event that a consumer dispute arises between us and the consumer from a purchase contract or from a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such dispute to the designated entity for out-of-court resolution of consumer disputes, which is Czech Trade Inspection Authority Central Inspectorate – ADR Department Štěpánská 15 120 00 Prague 2 Email: adr@coi.cz Web: adr.coi.cz The consumer has the right to initiate out-of-court dispute resolution online through the ODR platform available on the website http://ec.europa.eu/consumers/odr/. The seller undertakes to primarily seek out-of-court resolution of disputes with the buyer, if the buyer does not refuse it. During the duration of negotiations on out-of-court settlement of the dispute, limitation and preclusion periods according to the Civil Code do not run or start to run until one of the parties to the dispute expressly refuses to continue the negotiations. Supervision over compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is exercised by the Czech Trade Inspection Authority (www.coi.cz).
For the purposes of these terms and conditions, the buyer means a consumer, who is a person who, unlike the seller, does not act in the course of his business activity or in the course of independent exercise of his profession when concluding and performing the contract. For the purposes of these terms and conditions, the seller means an entrepreneur who, unlike the buyer, acts in the course of his business activity or in the course of independent exercise of his profession when concluding and performing the contract. Other matters not mentioned here are governed by the Civil Code (No. 89/2012 Coll.), the Consumer Protection Act (No. 634/1992 Coll.) and other legal regulations, as amended by later legal regulations. The contract and related issues are governed by Czech law. Changes to the terms and conditions in a form other than mutually agreed in writing are excluded. These terms and conditions are effective from January 1, 2016.